GDRFA Dubai Click & Travel Launches at Dubai Airports

GDRFA Dubai Click & Travel launches at Dubai Airports, helping travelers enjoy faster immigration services and a smoother airport trip.

By Aamna Khan · Published 9 September 2026 · Updated 10 September 2026 · 4 min read

Dubai's General Directorate of Residency and Foreigners Affairs (GDRFA Dubai) has launched a new passenger-processing service called “Click & Travel”, which aims to allow passengers to enter and exit Dubai's airports more quickly and flexibly. This announcement now offers a more advanced way for tourists because it affects how immigration officers interact with passengers during peak periods.

Click & Travel flips the usual airport routine. The passenger does not have to approach a specific passport counter, but rather a counter equipped with a mobile device can move towards the passenger within the terminal.

The service is based on mobile devices connected to GDRFA Dubai digital systems with biometric verification of the passenger's identity. A transaction by this method takes about 12 to 15 seconds. The service is especially designed to be flexible at the airport during peak travel times, or during emergencies when flexibility is most important.

This article covers the details of Click & Travel, who is eligible to use it, when it's likely to be used, and what tourists can expect on their next visit to Dubai airport.

الإدارة العامة للهوية وشؤون الأجانب بدبي "إقامة دبي" تطلق خدمة "كليك وسافر" - Click & Travel الأولى من نوعها في العالم التي تستخدم الهاتف المحمول في إنهاء إجراءات الدخول والخروج في مطارات دبي خلال أوقات الذروة والطوارئ، في خطوة تعزز مسيرة دبي في تطوير تجربة السفر عبر منافذها… pic.twitter.com/m2QKdq2pIN
— Dubai Media Office (@DXBMediaOffice) September 7, 2026

What Is GDRFA Dubai's "Click & Travel" Service?

GDRFA Dubai has launched the mobile passenger-processing service Click & Travel to facilitate faster entry and exit at Dubai's airports. This service is not the same as having to stop the coach at a fixed point in the terminal where the officers are waiting for passengers to board the queue.

Click & Travel works on a simple concept. Let's see how a typical transaction works:

A passenger requires entry or departure processing.
The passenger walks to the passport control officer in the terminal.
The officer is equipped with a mobile device and connected to GDRFA Dubai's systems.
The passenger's information and identity are confirmed.
Biometric verification is carried out in real-time.
The appropriate entry/exit procedure is carried out.
The entire transaction reportedly takes about 12 - 15 seconds.

This sequence means travellers may not always need to walk to a specific counter; in some cases, the service comes to them.

Some aspects of Click & Travel differentiate it from the typical immigration process. The service is delivered to the passenger, rather than the passenger going to a service point.

It provides airport teams greater flexibility in the control of passenger movements, particularly in high-traffic areas. It can be mobilized as needed between passenger numbers or as per operational circumstances.

What Does "Click & Travel" Mean for Tourists Visiting Dubai?

This would mean several improvements for travellers at the airport, such as faster boarding and quicker turnaround times.

Potentially Smoother Passenger Flow: In high-traffic areas, mobile officers may be able to relieve pressure at high-traffic checkpoints.

Faster Response During Busy Periods: Since officers do not have a base of operations, they are able to deploy where the traffic is the greatest at a specific time.

More Flexible Airport Procedures: Immigration services no longer limited to one point in the terminal.

Secure Digital Processing: As the service combines speed with security, biometric verification and direct integration with GDRFA Dubai's systems ensure that the verification process is not compromised.

Regardless of whether or not Click & Travel is in use on your journey, a few simple guidelines have to be considered by all passengers at Dubai's airports:

You need to follow the directions of the staff members at the airport and at the passport control.
Have travel documents and passport readily available.
Avoid straying from the marked areas except as directed by airport officials.
If the Click & Travel procedure is in use in your area, adhere to the officer's directions for mobile verification.
Do not presume that all passengers will pass through the mobile service; normal counters are available.